Please make sure you are entering all details correctly:
Your email address associated with the tickets*
The six-digits registration code sent by email
Please also make sure that you accept the terms and conditions, after you have filled in your personal details.
*If you signed in with Apple when you purchased the tickets and chose to hide your email address, a new Apple ID email address was generated, consisting of random letters and numbers followed by @privaterelay.appleid.com domain. Please use this auto-generated Apple ID email to register with the app and download your tickets. The registration code will be sent to the email address associated with your Apple account.
To find the auto-generated Apple ID email address, log in to UEFA.com and check the Ticketing email address: